Privacy Policy

SENTIENT Custom Leather is operated by SENTIENT Furniture Inc. ("SENTIENT," "we," "us," or "our"), a Brooklyn-based furniture and leather studio. This Privacy Policy applies to the Custom Leather website at www.sentientleather.com and to sample requests, saved projects, quotes, checkout, account access, and production orders placed through that website.

By using the website or submitting information to us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the website.

We collect information you provide directly when you configure leather specifications, save projects, create or access an account, request samples, submit inquiries, complete checkout, upload tax exemption documents, or communicate with our studio.

This may include your name, email address, phone number, company name, shipping and billing addresses, project specifications (including color, texture, sheen, softness, thickness, and quantity selections), order notes, sample request details, tax exemption information, payment-related confirmation data, and the content of messages you send us.

If you sign in, we use passwordless email verification. We store your email address, account profile details, saved projects, order history, and shipping addresses associated with your account.

We may also collect technical information automatically, including device type, browser, IP address, pages visited, timestamps, referral sources, and cookie or similar tracking data used for security, analytics, and site functionality.

We use your information to operate the Custom Leather website, authenticate account access, prepare quotes, process sample and production orders, coordinate shipping, communicate about your project, provide customer support, maintain business records, prevent fraud and abuse, and improve our services.

We may use contact information to send transactional messages related to your orders, account, or studio follow-up. We may also send relevant updates about SENTIENT Custom Leather or affiliated SENTIENT services where permitted by law. You may opt out of promotional communications where applicable.

Project specifications and order history may be retained to support reorders, production continuity, warranty or defect review, and customer service.

When payment is enabled, payment card and billing details are processed by our payment processor, Stripe. We do not store full payment card numbers on our servers. Stripe's handling of payment information is governed by Stripe's privacy policy and applicable payment network rules.

We may receive limited payment-related information from Stripe, such as transaction status, billing address confirmation, and the last four digits of a card, to reconcile orders and provide support.

We do not sell your personal information. We may share information with service providers that help us operate the website and fulfill orders, including providers for hosting, database storage, email delivery, payment processing, shipping coordination, security checks, analytics, and customer support.

We may disclose information when required by law, to respond to lawful requests, to protect our rights or the rights of others, to prevent fraud or abuse, or in connection with a merger, acquisition, financing, or transfer of business assets.

If you place an order, we share the shipping and contact information necessary for carriers and fulfillment partners to deliver samples or production materials to you.

We use cookies and similar technologies for core site functionality, session management, security, analytics, and bot protection. For example, authentication cookies may keep you signed in, and security tools such as Cloudflare Turnstile may help protect forms from automated abuse.

You can manage cookie settings through your browser. Disabling cookies may affect account access, saved session data, checkout functionality, or form submission.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as needed to provide services, fulfill orders, maintain customer and production records, resolve disputes, enforce agreements, and comply with legal obligations.

Project specifications, sample approvals, and order records may be retained for production continuity, reorder support, and business recordkeeping even after an order is complete.

You may request access to, correction of, or deletion of your personal information by contacting us. Depending on your location, you may have additional rights under applicable privacy laws, including California privacy laws or the GDPR.

To exercise your rights, contact us at hello@sentientfurniture.com. We may need to verify your identity before completing certain requests. If you have an account, you can also update some profile and shipping details directly in your account area.

SENTIENT Custom Leather is intended for adults and business users and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. When we do, we will update the revision date above. Your continued use of the website after changes are posted means you accept the updated policy.

SENTIENT Furniture Inc., 276 Greenpoint Avenue, Building 9 Floor 5, Brooklyn, NY 11222. Email: hello@sentientfurniture.com. Phone: 1 (347) 309-6217.